Tip: Fix for iPhone voicemail stopping working after upgrading to iOS6

Along with a gazillion other people around the Globe I upgraded my iPhone to the new iOS 6 software that just came out, everything worked fine during the upgrade but afterwards both myself and my work colleague found that our iPhone voicemail no longer worked.

In this case my iPhone is on the UK's Orange network (soon to be known as EE) which along with every other carrier apart from O2 doesn't give you the nice Visual Voicemail the way that Apple intended. Instead voicemail is accessed just like any other mobile phone since the 1990's by pressing a voicemail button which then dials a number and you then access the voicemail by pressing numbers on the keypad.

However, I couldn't even get that far, tapping the voicemail button just came up with an error messaging saying that voicemail was not configured and to get in touch with the phone company (or words to that effect). I looked up some support forums for Orange and on the Apple site but didn't find anything recent relating to iOS6 but I did come up with something from a while ago which seems to have done the trick!

First you need to find out what the actual number is that you need to call to access voicemail, for Orange this is simply '123'. The next and final step is to enter the following sequence into the phone dialer on your iPhone but making sure to substitute the '123' in my example for whatever the number is for your phone service's voicemail:


Just enter that and hit dial, the screen should flash quickly and after that your voicemail should now be working! If it doesn't then you're probably best either contacting your phone operator or visiting an Apple Store. But hopefully it will fix it!

Bonus News - Visual Voicemail coming to EE:

A bonus bit of news I discovered whilst I was googling for a solution is that apparently EE (according to their Twitter account) are going to add visual voicemail to their service in the new year, so Orange and T-Mobile customers should hopefully get that on their iPhones in future. 

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Tags: iphone,voicemail,iOS,ios6,apple,

Originally published on 2012-09-20 17:28:51 by Rick Curran

Last edited on 2012-09-20 18:03:20 by Rick Curran

Permalink: http://suburbia.org.uk/blog/2012/09/20/172851.html

Visitor Comments:

Left by Zsolt on #

Worked a treat!

Left by tom on #

just did it on my Iphone 7, which is using an old orange contract, below £35/ month so to use voicemail visual would cost an extra £1.50 per month. Thanks as so pleased with myself for finding this

Left by Chris Manko on 2012-10-10 16:57:40 #

fantastic this worked a treat on iPhone 4s on EE using ios6

Left by J on 2012-11-15 11:03:15 #

worked! thanks for that

Left by Jen on 2012-11-29 11:46:38 #

Fantastic, just wowed an office of guys with my technical prowess!

Left by zibfr on 2012-12-05 22:52:45 #

does not work with iphone5 and IOS6 in new caledonia: **5005*86*577# does not activate my voicemail anymore...

Left by Steve on 2013-06-15 11:36:57 #

still works! Thanks (as Orange no help!)

Left by Craig on 2013-08-15 20:44:08 #

Thanks! You just saved me a lot of hassle! Worked great on my 4s.

Left by David Helsby on 2013-10-26 17:02:59 #

Thanks for that works great now!

If you're an EE customer on 4G use this no.

Left by Dean on 2013-12-23 11:02:02 #

Worked great thanks alot

Left by Stan on 2014-01-19 20:15:56 #

thank you. that worked for me (I'm on EE with an iPhone 4S and IOS 7) (tip: for EE, replace 123 by 222)

Left by Lakis on 2014-04-10 11:02:31 #

Nice one! Worked for me too. Thanks

Left by Nurgeloid on 2015-01-02 09:14:00 #

Worked a treat on a brand new iPhone 6 jan 2015 too!

Left by Anna on 2015-01-13 12:05:23 #

Fabulous! worked straight away!

Left by steve on 2016-09-21 13:11:37 #

I spent the best part of a week to get vm to work after changing from vodafone to EE.
spent time on internet looking for answer.
come across your solution and HEY PRESTO IT WORKS
thanks so much indeed

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